At Crazy Coffee Mug, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your purchase, we’re here to help.

Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You must have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Email Address] with details of the product and the defect. You can send the item you consider defective to:

Crazy Coffee Mug
[Your Return Address]

Upon receipt of the returned product, we will fully examine it and notify you via email within a reasonable period of time whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Contact Us

If you have any questions on how to return your item to us, contact us at:

Email: [Your Email Address]
Phone: [Your Phone Number]

Thank you for shopping at Crazy Coffee Mug!